#ISPEECH IVR ANDROID#

The technologies outlined in this article are from Microsoft internally for various support-call processing services, both in real-time and batch mode.

After the data is transcribed, your business can use the output for improving telemetry, identifying key phrases, analyzing customer sentiment, and other purposes. You can use telephony data to better understand your customers' needs, identify new marketing opportunities, or evaluate the performance of call center agents. By using Speech service and the Unified speech model, your business can get high-quality transcriptions, whatever systems you use to capture audio. The audio that these systems provide can be stereo or mono, and raw, with little to no post-processing done on the signal.

These models are trained with large volumes of telephony data, and they have best-in-market recognition accuracy, even in noisy environments.Ī common scenario for speech-to-text is the transcription of large volumes of telephony data that comes from a variety of systems, such as interactive voice response (IVR). The latest Speech service speech-recognition models excel at transcribing this telephony data, even when the data is difficult for a human to understand. This data is also narrowband, in the range of 8 KHz, which can create challenges when you're converting speech to text. The solution is GDPR compliant and available for quick deployment from zero-to-service in just a few days.Telephony data that's generated through landlines, mobile phones, and radios is ordinarily of low quality. With flexible deployment and connectivity models, Voca tightly integrates with Microsoft Teams and any other UC or PBX for IVR and Queuing, allowing customers to manage their CC, IVR, Auto-Attendant and Call Queues in one centralized multi-tenant application, that is able to serve multiple voice platforms in parallel. Mediant Virtual Edition (VE) SBC Pay-As-You-Go (PAYG) Connectivity on AWSĮxperience for callers interacting with companies, tying together Workers, Agents and internal business lines under service workflows using modern Behavioral Routing and Conversational AI technologies.įeaturing a unique combination of Conversational AI, Contact Center and Voice Networking technologies, the Interaction Center solution from AudioCodes features an advanced multi-language Conversational AI interface that instantly automates IVR and Queuing by using simple, intuitive voice requests over natural language, providing out-of-the-box experience for a variety of Conversational IVR, Auto-Attendant flows and Virtual Agent use-cases.Ĭoupled with Voca’s Contact Center capabilities, the application also includes an intuitive No-code Flow Designer, dedicated Agent and Supervisor experience, CRM integration, Skill-based routing, Real-time Dashboards and a rich set of Historical Reports, providing customers with a complete all-round Interaction Center solution.Mediant Virtual Edition (VE) SBC on AWS.Solutions for Amazon Web Services (AWS).User Management Pack™ 365 on Microsoft Azure.SmartTAP 360° Enterprise Interactions Recording on Microsoft Azure.AudioCodes Routing Manager (ARM) on Microsoft Azure.One Voice Operations Center on Microsoft Azure.Mediant Cloud Edition (CE) SBC on Microsoft Azure.Mediant Virtual Edition (VE) SBC on Microsoft Azure.

#ISPEECH IVR ANDROID#

RXV81 Standalone Microsoft Teams Rooms on Android.

Direct Routing Survivable Branch Appliances.

Direct Routing SBCs for Microsoft Teams.

Flexible IP Voice for Service Providers.

Software-Defined Wide Area Network (SD-WAN).

Emergency Call Handling in Microsoft Teams.

Conference Rooms and Executive Board Rooms.

Meeting Room Solutions for Large Spaces.

Dynamics 365 Customer Service Voice Channel Connectivity.

Ispeech ivr